The Information we need and how we use it
We at are totally committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the SafeBuy Code of Practice.
As with all shopping websites, we collect personal information from you when you shop online at www.masoomah.co.uk We use this information to make your shopping experience as easy and enjoyable as possible.
We need it to process your order, inform you of any delays or problems and, if you agree, send you special offers and promotions. The information we collect is as follows:
> Your name – so we know what to call you
> Email address – so we can email you order confirmations, delivery delays, offers etc
> Delivery address – to know where to send your order
> Telephone number – we’ll only call if we need to clarify your size
> Credit card details – we only ask for these when you place an order security of your information.
We use the latest secure server technology to ensure this information is protected to the highest standards. Our site uses encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
At Masoomah, we do not hold any of our customers’ financial data and credit card details are not stored on our server. Data Protection At Masoomah, we take data protection very seriously and will never pass on your details on to a third party, unless you have specifically agreed to this. The only exception to this rule is with our merchant service agency (PayPal) and Google Checkout. We must share data with them in order for them to process the orders you place with us or assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
Data held will be in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.
We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee.
We will delete information or correct any inaccuracies at no charge as soon as you make the request. / Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.
If you have questions about your personal data or our privacy policy, please contact us at info@masoomah.co.uk
Consent through use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above.
Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences. We do track the visits that people make to our site so that we can see which pages are the most and least visited. This allows us to make informed changes to the website which enhances your experience. However we have no idea of who you are or any of your personal details as all the tracking is anonymous. We simply use this to keep track of how many people use this website and which sections are most popular – that’s so we can improve the service we offer and make sure that all parts of the site are working.
